Business Terms and Conditions

1. About Us

1.1 Listi Partners Portal ("Listi", "we", "us", or "our") is a sole establishment licensed and operating in Dubai, UAE under the Department of Economy and Tourism (DET), License No. 1523229, issued under the E-Trader Professional category.

1.2 Our platform is accessible at listi.ae and is operated solely within the Emirate of Dubai. Our permitted activities include Portal and Internet Content Provider services.

1.3 For general enquiries, contact us at: hi@listi.ae. For all data protection enquiries, personal data rights requests, or privacy complaints, contact: privacy@listi.ae.

2. Definitions

In these Terms, the following words have the meanings set out below:

• "Platform" means the Listi website, web application, and any related digital service operated at listi.ae.
• "Business" means any company, sole establishment, or corporate entity that registers on the Platform to create and maintain a Business Listing.
• "Freelancer" means an individual operating independently under a valid UAE freelancer permit or equivalent authorisation who registers on the Platform to create and maintain a Listing.
• "Business Listing" means the profile page and all associated content published by a Business or Freelancer on the Platform, including business description, contact details, media, Blog Posts, and Reward Offer.
• "Blog Post" means a structured content article published by a Business or Freelancer on their Listing page, subject to admin approval before publication.
• "Reward Offer" means the description of what a Business or Freelancer commits to provide to a Referrer upon a successful confirmed introduction, as posted in the Listing.
• "User" means any individual registered on the Platform as a user or referrer.
• "Referrer" means a registered User who actively introduces potential customers to Businesses listed on the Platform.
• "InternChat" means the in-platform messaging feature that allows registered Users and Referrers to contact Businesses directly.
• "Verified Badge" means a visual indicator on a Listing confirming that Listi has reviewed the Business's or Freelancer's registration documentation.
• "Dashboard" means the account area on the Platform where Listing content, analytics, subscription management, and account settings are managed.
• "Free Plan" means the no-cost Business listing tier.
• "Standard Plan" means the AED 249 per month paid Business listing tier.
• "Pro Plan" means the AED 999 per month paid Business listing tier.
• "Arrangement" means any agreement or understanding made directly between a Business or Freelancer and a Referrer regarding introductions or any associated terms. All Arrangements are made entirely outside the Platform and Listi is not a party to them.
• "UAE PDPL" means Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data.
• "Force Majeure Event" means any event or circumstance beyond Listi's reasonable control, as described in Section 21.7.

3. Eligibility

3.1 To register on the Platform as a Business or Freelancer, you must:

• be a legally registered company, sole establishment, or freelancer holding a valid UAE trade licence or freelancer permit, or an entity otherwise lawfully permitted to offer the services described in your Listing;
• be authorised to enter into binding agreements on behalf of the entity you are registering; and
• not be subject to any legal prohibition, regulatory sanction, or court order that would prevent you from operating or offering your services.

3.2 By registering, you confirm that all information you provide is accurate, complete, and current, and that you hold all licences, permits, and regulatory approvals required under UAE law to provide the services and Reward Offers described in your Listing.

3.3 Listi reserves the right to refuse registration, remove a Listing, or terminate an account where eligibility requirements are not met or cannot be verified.

3.4 Listi does not verify the accuracy or legal validity of licences, credentials, or permits submitted at registration or posted in a Listing. Responsibility for the accuracy of all Listing content and compliance with all applicable licensing and permit requirements rests solely with the Business or Freelancer.

3A. Why Rewards Matter — Understanding Listi's Core Purpose

3A.1 Listi is built around one central idea: Businesses and Freelancers offer rewards, and Referrers introduce clients in exchange for those rewards. The Reward Offer is the reason Referrers engage with your Listing. Without a clearly stated, honest, and legally compliant Reward Offer, Referrers have no basis to refer clients to your Business.

3A.2 Your Reward Offer is your commitment to every Referrer who reads your Listing. It tells them what they will receive if they successfully introduce a client who takes up your service. This commitment must be clear, specific, and honoured.

3A.3 You must clearly describe in your Listing: (a) what the reward is; (b) what triggers the reward; (c) when and how the reward will be paid or delivered; and (d) any conditions, exclusions, or limitations that apply.

3A.4 If your Reward Offer is unclear, incomplete, or not honoured, Referrers may lose trust in your Business. Listi may also remove your Listing if your Reward Offer is found to be misleading.

3A.5 Listi is not responsible for communicating reward terms to Referrers on your behalf. You are solely responsible for the accuracy and enforceability of your Reward Offer.

3A.6 For your own protection and for the protection of Referrers, you are strongly advised to follow up your Listing's Reward Offer with a written Arrangement agreed directly with each Referrer before any introduction is made.

3B. Business and Freelancer Registration

3B.1 When registering, you will identify your account type as either: (a) Business — a registered company, sole establishment, or corporate entity; or (b) Freelancer — an individual operating under a valid UAE freelancer permit.

3B.2 Both account types fall within the Business registration category on the Platform. All plans, pricing, features, obligations, and terms apply equally to Business and Freelancer accounts. The distinction is for identification purposes only.

3B.3 Freelancers must hold a valid UAE freelancer permit or equivalent licence authorising them to offer the services described in their Listing.

4. Registration and Account Security

4.1 To create an account, you must register by providing accurate business details including your business name, trade licence or freelancer permit number, contact email, and service category.

4.2 You will receive a one-time password (OTP) by email to verify your email address. You must enter this OTP to complete account creation.

4.3 You are responsible for keeping your login credentials confidential. You must not share your account credentials with any unauthorised person.

4.4 You must notify us immediately at hi@listi.ae if you suspect any unauthorised access to your account.

4.5 Listi is not liable for any loss or damage resulting from your failure to maintain the security of your account credentials.

4.6 You may not register more than one account per registered business entity or freelancer without Listi's prior written consent.

4A. Email Communications

4A.1 By registering, you agree to receive the following categories of email from Listi:

• Transactional emails — account creation confirmation, OTP codes, password resets, billing receipts, and subscription changes. These cannot be opted out of while your account is active.
• Platform notifications — InternChat alerts, Listing activity, and account-level updates.
• Activity reports — where included in your plan, periodic summaries of your Listing's performance data.
• Service announcements — material changes to these Terms, Privacy Policy, pricing, or the Platform. These cannot be opted out of while your account is active.
• Marketing and promotional emails — product updates, new features, and general communications. You may unsubscribe at any time via the unsubscribe link or by contacting hi@listi.ae.

4A.2 Unsubscribing from marketing emails does not affect transactional, notification, activity report, or service announcement emails.

4A.3 All emails are sent from the domain listi.ae. Check your spam folder if expected emails are not received.

4A.4 Listi will not send unsolicited commercial emails beyond the categories above. We do not sell or rent your email address to third parties.

4B. Passkey Sign-In

4B.1 After completing email verification, you may add a passkey to your account as an additional sign-in method using your device's built-in authentication (fingerprint, face recognition, or device PIN).

4B.2 Adding a passkey is optional. It does not replace your email and password credentials.

4B.3 A passkey is tied to the specific device on which it is created. Listi is not responsible for any access issues arising from a lost, replaced, or reset device. Keep your primary email and password credentials secure as a backup.

4B.4 Passkey sign-in does not confer any additional authorisation or permissions beyond those associated with your existing account and plan.

4C. Listing Review and Approval

4C.1 After submitting your Business Listing, it will be reviewed by Listi before publication. Your Listing will not be visible to Users or Referrers until it has received approval.

4C.2 Review timeframe. Listi will complete its review within 48 working hours of submission. Working hours are Monday to Friday, 9:00 AM to 6:00 PM UAE time, excluding UAE public holidays.

4C.3 What we review. During review, Listi checks: (a) business name, description, and About Us section are clearly written and accurately represent your Business; (b) services are described in sufficient detail; (c) Reward Offer and associated terms are clearly stated; (d) logo and media meet Platform standards; (e) Listing content does not expose Listi to reputational or legal risk; and (f) overall presentation meets Platform standards.

4C.4 What we do not verify. Listi's review is a content and presentation check only — not a legal or regulatory verification. Approval does not mean your Business is legally registered, your services are authorised under UAE law, your Reward Offer complies with UAE law, or that any information you provided is factually accurate. You remain solely responsible for legal compliance at all times.

4C.5 Outcome — Approved. Your Listing will be published on the Platform and made accessible to signed-in Users and Referrers according to your plan settings.

4C.6 Outcome — Declined. Listi will notify you by email with a reason. You may address the issues and resubmit. A declined Listing does not entitle you to a refund of any subscription fee already paid.

4C.7 Ongoing compliance. Approval is not permanent. Material updates may require fresh review. Listi reserves the right to remove or suspend a previously approved Listing at any time if it later identifies content in breach of these Terms.

4C.8 Listi acts as a directory only. Any legal, regulatory, financial, or reputational consequences arising from your Listing content are entirely your responsibility.

5. Business Listings

5.1 A Business Listing is your profile on the Platform and the primary way Users and Referrers discover and contact your Business.

5.2 You are solely responsible for the accuracy, completeness, and legality of all content in your Listing, including your business description, services, contact details, media, Blog Posts, and Reward Offer.

5.3 Your Listing must accurately represent your Business, the services you are legally authorised to offer, and the geographic areas you serve. You must not include misleading, false, or exaggerated information.

5.4 Media and Copyright. Any photos, images, videos, or other media you upload must be content you own or have a valid licence to use. You must not upload: (a) third-party copyrighted material without permission; (b) logos or trademarks belonging to any other company without written authorisation; (c) stock images without a valid commercial licence; or (d) any media infringing the intellectual property rights of any person. Listi reserves the right to remove infringing content without prior notice.

5.5 If your business details, services, licence status, or contact information change, you must update your Listing promptly.

5.6 Listi reserves the right to edit, remove, or refuse to publish any Listing content it considers inaccurate, misleading, unlawful, offensive, or in breach of these Terms, without prior notice.

5.7 By submitting Listing content, you grant Listi a worldwide, perpetual, irrevocable, non-exclusive, royalty-free licence to use, display, reproduce, modify, adapt, and distribute that content for the purposes of operating, promoting, and improving the Platform.

5.8 You confirm that you own or have all necessary rights to any content you submit, and that it does not infringe the intellectual property or other legal rights of any third party.

5A. Blog Posts

5A.1 Businesses and Freelancers may publish Blog Posts on their Listing page to share content relevant to their services, industry updates, or offers.

5A.2 Every Business account, including Free Plan accounts, is entitled to one (1) Blog Post at no additional cost.

5A.3 Additional Blog Posts are available for an additional fee regardless of plan. The fee per additional Blog Post will be displayed in your Dashboard at the time of purchase.

5A.4 Each Blog Post is active for one (1) year from the date of publication and will automatically expire and be removed after that period.

5A.5 Blog Post content is subject to the same requirements as your Listing, including Section 5.4 media and copyright rules and Section 13 acceptable use rules.

5A.6 Listi reserves the right to remove any Blog Post in breach of these Terms without prior notice and without refund.

5A.7 Listi reserves the right to modify Blog Post pricing and validity periods with at least 14 days' prior notice.

5A.8 Industry standards. All Blog Posts must be written to a professional standard. Content should be informative, factual, and relevant to your Business or sector.

5A.9 No competitor references. You must not mention, reference, name, compare yourself to, or make any statement about any competitor Business, whether listed on the Platform or otherwise.

5A.10 No false or misleading content. You must not publish fabricated statistics, misleading information, exaggerated results, or any content designed to deceive readers.

5A.11 No inappropriate content. Blog Posts must not contain offensive language, discriminatory content, political statements, religious commentary, or any material harmful or defamatory under UAE law.

5A.12 Admin review before publication. Every Blog Post is subject to review and approval by Listi's administration team before going live.

5A.13 If a Blog Post is declined, you will be notified and may revise and resubmit. A declined Blog Post does not entitle you to a refund.

5A.14 Listi reserves the right to remove any Blog Post at any time after publication if it is found to breach these Terms.

5B. Platform Visibility, User Access, and InternChat

5B.1 Signed-out visitors. Users not signed in will only see your Business name and essential contact category information. Full Listing details, Blog Posts, Reward Offer, videos, images, and InternChat are only accessible to signed-in registered Users.

5B.2 T&C-accepted Users in your Dashboard. All Users and Referrers who have accepted the Listi User and Referrer Terms and Conditions are visible in your Dashboard. You may initiate InternChat with these Users subject to your plan's messaging limits.

5B.3 Access is conditional on T&C acceptance. You do not have access to details of any User who has not accepted the Listi User and Referrer Terms and Conditions.

5B.4 Search Engine Indexing — Free Plan. Free Plan Listings are not submitted to search engine indexes and will not appear in Google or other search results.

5B.5 Search Engine Indexing — Standard and Pro Plans. Standard and Pro Plan Listings are made available for search engine indexing. Whether and when a Listing is indexed is determined by the search engine providers and is outside Listi's control. No specific ranking, indexing timeframe, or traffic level is guaranteed.

5C. Media — Images and Videos

5C.1 Businesses and Freelancers may add images and videos to their Listing to present their brand, services, team, or business environment.

5C.2 Images. You may upload images through your Dashboard or during sign-up. All images must comply with the copyright and media requirements in Section 5.4.

5C.3 Videos — Standard and Pro Plans only. The video feature is available exclusively to Standard and Pro Plan subscribers. To add a video, you must provide a YouTube URL, which can be added during sign-up or through your Dashboard at any time.

5C.4 You are responsible for ensuring any video you link is owned by you or content you are legally authorised to share, is publicly accessible on YouTube at the time of linking, and is free from copyrighted third-party content for which you do not hold the rights.

5C.5 Listi is not responsible for any content hosted on YouTube or any third-party platform.

5C.6 Listi reserves the right to remove any image or video link in breach of these Terms without prior notice.

5D. Listi's Role, Limitations, and Risk Disclosure

5D.1 Listi is a directory and networking platform only. Listi does not endorse, verify, recommend, or warrant any Business, its services, or the accuracy of any Listing content.

5D.2 Listi does not guarantee that any Referrer will introduce customers to your Business or that any introduction will result in a transaction.

5D.3 Listi does not track, monitor, or report on the status of any introduction or Arrangement made between your Business and a Referrer.

5D.4 Listi does not mediate, arbitrate, or resolve any dispute between a Business and a Referrer or between a Business and a referred customer.

5D.5 No guarantee of lead quality. Listi does not screen, qualify, or guarantee the quality, suitability, or intent of any Referrer or potential customer introduced by a Referrer.

5D.6 Listi is a directory only. Listi does not act as your agent, representative, sales team, or marketing partner and does not drive, influence, or take responsibility for any commercial outcome.

5D.7 Referral outcomes are uncertain. A Referrer introducing a potential customer does not guarantee that a transaction will occur. You accept that referral-based introductions carry inherent commercial uncertainty and that Listi bears no responsibility for any outcome.

5D.8 By accepting these Terms and listing on the Platform, you acknowledge that Listi operates solely as a directory and accepts no liability for any transaction, engagement, Arrangement, or commercial relationship arising between your Business and any Referrer or referred customer.

5E. Categories and Tags

5E.1 During sign-up, you must select the category that most accurately describes your primary business activity. Selecting an inaccurate or misleading category may result in your Listing being declined or removed.

5E.2 You may add tags to further describe your services and specialisations. Use only tags genuinely relevant to your Business. Listi reserves the right to remove tags that are misleading, irrelevant, or used to manipulate search results.

5E.3 Category and tag selections can be updated through your Dashboard at any time, subject to Listi's review if the change materially alters the nature of your Listing.

5F. Business Listing Page Structure

5F.1 Once approved, your Business Listing page will display: (a) Cover image; (b) Logo; (c) Reward value; (d) Reward type; (e) Reward timeline; (f) About Us section; (g) Services offered; (h) Tags; (i) Video or image (Standard and Pro Plans); (j) Blog Posts; and (k) Gallery (Standard and Pro Plans).

5F.2 Not all elements are available on all plans. Features marked as plan-specific are subject to the plan requirements in Section 8.

5F.3 Listi may add, modify, or remove Listing page elements in the future. Where any such change materially affects paid subscribers, at least 14 days' prior notice will be provided.

5G. Business Account Isolation

5G.1 A Business account is strictly limited to your own Business. By registering, you acknowledge that: (a) you can only view, manage, and access your own Listing, Dashboard, Blog Posts, analytics, and InternChat; (b) you cannot view or access the Listings, pages, Dashboard data, or account details of any other Business; (c) you cannot use the Platform to research, monitor, or gather information about competing Businesses; and (d) any attempt to access another Business's account or data through technical means constitutes a breach of these Terms and of Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

5G.2 This isolation protects every Business on the Platform from commercial intelligence gathering and ensures a fair and neutral environment for all participants.

5H. Search, Filters, and Listing Placement

5H.1 The Platform provides a browse page where Users and Referrers can discover Business Listings, including a search bar and filter options.

5H.2 Businesses must ensure their reward type, reward value, and category are accurately completed to appear correctly in filtered results.

5H.3 Top Picks — Pro Plan (AED 999). Pro Plan Listings are featured in the Top Picks section at the front of the browse page and at the top of their relevant category with the highest placement priority.

5H.4 Second tier — Standard Plan (AED 249). Standard Plan Listings are displayed after Top Picks but ahead of all Free Plan Listings.

5H.5 Last tier — Free Plan. Free Plan Listings appear after all paid plan Listings in all browse and category results.

5H.6 Filter results ordering. Results within filtered views are ordered by plan tier first (Pro, then Standard, then Free) and then by reward value within each tier.

5H.7 Listi does not guarantee any specific number of views, clicks, InternChat messages, or referral introductions for any Listing on any plan.

5H.8 Listi reserves the right to adjust the browse page layout, filter options, and placement algorithm at any time, with at least 14 days' notice to paid subscribers for material changes.

5I. Contact Person and Representative Details

5I.1 Every Business Listing must include the name and position or job title of a designated contact person who acts as the Business's representative on the Platform.

5I.2 The contact person must be a real, identifiable individual directly associated with the Business and authorised to represent the Business in connection with the Listing and any Reward Offer posted.

5I.3 The contact person is personally and professionally accountable for the accuracy of the Listing content in their capacity as the named representative.

5I.4 Accuracy of contact details is mandatory. The contact name, position, phone number, email address, and any other contact information must be accurate, current, and verifiable. The phone number must be a valid, active number reachable by the named contact person. Any links provided (website, LinkedIn, WhatsApp, or other) must be correct, active, and belonging to the Business.

5I.5 Providing a false name, wrong phone number, inactive number, or any other inaccurate contact detail is a direct breach of these Terms and may constitute a violation of applicable UAE law, including Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

5I.6 Listi takes no part in any legal matter arising from inaccurate contact details. Any legal issue, complaint, dispute, or regulatory action arising from inaccurate contact information is entirely between the affected party and the Business and its named representative.

5I.7 Contact details must be updated promptly in your Dashboard if they change.

6. Reward Offers

6.1 Your Business Listing may include a Reward Offer describing what you commit to provide to a Referrer upon a successful confirmed introduction.

6.2 Types of Reward Offer. A Reward Offer may be: (a) a percentage commission based on the referred client's confirmed purchase or engagement value; (b) a fixed cash amount paid upon confirmation of service uptake; (c) a physical gift or voucher of defined value; or (d) any other benefit lawfully permitted under UAE law.

6.3 Regulatory Permit Requirement. Certain types of Reward Offers including promotional schemes, cash commission arrangements, and gift campaigns may require a permit from the relevant UAE authority. You are solely responsible for determining whether your Reward Offer requires a permit and for obtaining any required permit before publishing.

6.4 Regulated Sectors — Compulsory Permit Requirement. If your business operates in any of the following sectors, obtaining the relevant regulatory permit before publishing a Reward Offer is compulsory:

• Real estate — any commission or reward tied to a property transaction requires a valid RERA licence and compliance with Dubai Land Department regulations;
• Financial services — any reward linked to a financial product, investment, lending, or banking service requires authorisation from the Central Bank of the UAE or the relevant financial regulatory authority;
• Payments and remittances — any reward tied to payment processing or money transfer requires a licence from the Central Bank of the UAE;
• Foreign exchange (forex) — any reward connected to currency exchange or forex trading requires a valid SCA or DFSA licence; and
• Cryptocurrency and digital assets — any reward linked to crypto trading, token sales, or digital asset activity requires registration from VARA in Dubai or the relevant federal authority.

If you are unsure whether a permit is required, you must seek independent legal or regulatory advice before publishing your Reward Offer.

6.5 By publishing a Reward Offer, you confirm it is lawful under UAE law, you hold any required permit, and you have the operational and financial capacity to fulfil it.

6.6 Listi Cannot Verify Your Permits. Listi is a directory platform and does not verify whether you hold required permits. Listi takes no responsibility for any Reward Offer published without required authorisation.

6.7 Full Liability Rests with the Business. Any legal issue, regulatory action, complaint, fine, claim, or liability arising from your Reward Offer is entirely your responsibility. Listi accepts no liability whatsoever in connection with any such matter.

6.8 When to Pay a Reward. You must not pay any reward until the referred customer has confirmed and commenced use of your services. A referral introduction alone does not entitle a Referrer to any reward.

6.9 Written Arrangement Strongly Advised. You are strongly advised to confirm any Arrangement with a Referrer in writing before any introduction is made.

6.10 Listi does not track or update the status of any referral on your behalf.

6.11 Listi's Non-Involvement in Disputes. If a Referrer claims that a reward is owed or disputes the outcome of a referral, that is a matter strictly between you and the Referrer. Listi will not investigate, adjudicate, or resolve such disputes.

7. InternChat and T&C Acceptance

7.1 InternChat is the Platform's in-built messaging feature allowing registered Users and Referrers to contact your Business directly through your Listing.

7.2 InternChat is only accessible to Users and Referrers who have accepted the Listi User and Referrer Terms and Conditions in full at registration.

7.3 Free Plan Businesses may receive up to 20 InternChat messages per month. Standard and Pro Plan Businesses may receive and respond to unlimited InternChat messages.

7.4 You must not use InternChat to send unsolicited commercial messages, collect personal data, or engage in any conduct prohibited by Section 13.

8. Plans and Pricing

8.1 The Platform offers three listing tiers for Businesses and Freelancers:

8.2 Blog Post publishing limit. Pro Plan subscribers may publish a maximum of one (1) Blog Post per day. The weekly free Blog Post allowance does not carry over if unused.

8.3 Plan features are subject to change. Listi will provide at least 14 days' written notice to paid subscribers before any material change to plan features takes effect.

8.4 All prices are stated in UAE Dirhams (AED) and are inclusive of any applicable VAT where required under Federal Decree-Law No. 8 of 2017.

8.5 Gallery. The Gallery feature allows Standard and Pro Plan Businesses to display a collection of images on their Listing page, subject to the media and copyright requirements in Section 5.4.

8.6 Top Picks placement. Pro Plan Listings are displayed in the Top Picks section at the front of the browse page and at the top of their relevant category, ahead of all other Listings.

8.7 Listi does not guarantee any specific number of views, clicks, InternChat messages, or referral introductions for any Listing on any plan.

9. Billing

9.1 Monthly billing only. All subscription plans are currently available on a monthly billing cycle only, charged on the date of your first subscription payment.

9.2 Currency. All subscription fees are charged exclusively in UAE Dirhams (AED).

9.3 Payment is processed via Stripe. By subscribing to a paid plan, you authorise recurring monthly charges to your nominated payment method.

9.4 Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date.

9.5 You may cancel your subscription at any time through your Dashboard. Cancellation takes effect at the end of the current billing period.

9.6 No Refunds. All subscription fees are non-refundable. There is no cooling-off period and no right to a partial refund for any unused portion of a billing period.

9.7 If a payment fails, Listi may suspend access to paid plan features until the outstanding amount is settled. Listi will attempt to notify you by email before suspension.

9.8 Any price change to any plan will be notified to you by email at least 14 days in advance.

9.9 Listi does not store your full card details. Payment processing and card data storage are handled by Stripe.

9A. Payment Methods

9A.1 Primary payment method — Stripe. Because the Platform operates on a subscription-based model, all recurring subscription payments must be made by credit or debit card through Stripe. Card payments are processed securely and charged automatically each billing cycle, ensuring your Listing remains active without payment delays.

9A.2 Bank transfer — exceptional cases only, by prior request. Bank transfer is not a standard payment option and is not available for routine subscription billing. In exceptional circumstances, and at Listi's sole discretion, a bank transfer may be accepted for an initial or one-off payment where the business profile and transaction context make it appropriate. To request a bank transfer, you must:

• send a request by email to hi@listi.ae before making any transfer;
• wait to receive Listi's bank details by return email — do not transfer funds until you have received official bank details confirmed in writing by Listi; and
• complete the bank transfer within 24 hours of receiving the bank details.

9A.3 Listi will assess each bank transfer request individually and is not obligated to approve any such request.

9A.4 Once a bank transfer is completed, you must submit your transaction confirmation or payment receipt through your Dashboard or by email to hi@listi.ae.

9A.5 Your Listing will not be activated or published until the bank transfer has been verified by Listi.

9A.6 Warning. Listi will never provide bank details through any channel other than an official email from hi@listi.ae. Do not make any payment to bank details received from any other source. Listi accepts no liability for payments made to incorrect accounts where the bank details were not received directly from hi@listi.ae by email.

10. Business Obligations

10.1 You must act honestly, professionally, and in good faith in all interactions on and through the Platform, including all InternChat communications.

10.2 You must ensure that your Listing accurately reflects the services you are legally authorised and operationally able to provide.

10.3 You must not use the Platform to solicit personal data, financial information, or payment from Users or Referrers in a manner that is deceptive, coercive, or unlawful.

10.4 You must respond to InternChat messages professionally and in a timely manner.

10.5 You are solely responsible for complying with all applicable UAE laws in connection with your business operations and use of the Platform.

10.6 You must not include Listi or Listi Partners Portal in any Arrangement, agreement, or representation made to a Referrer or referred customer. Listi is not a party to any Arrangement.

10.7 No Unauthorised Use of Platform Data. You may not share, export, copy, or use any User or Referrer contact details, profile data, or other information obtained through the Platform for any purpose outside your permitted activity. Any external commercial use of Platform data without Listi's prior written authorisation is strictly prohibited.

10.8 Any breach of clause 10.7 may result in immediate account suspension or permanent ban without notice and without refund.

10A. Platform Reputation, Social Media, and Reviews

10A.1 You must not negatively portray, misrepresent, criticise, or damage the reputation of Listi Partners Portal through any channel or medium, including posting negative content on social media platforms, websites, review sites, or forums; making negative verbal statements at any event; sharing or amplifying negative content created by any other person; or submitting false or misleading reviews about Listi on any platform.

10A.2 Resolve first, post later. If you have a complaint or concern, you must contact Listi directly at hi@listi.ae and allow Listi a reasonable opportunity to respond before making any public statement.

10A.3 Legal consequences. Any statement, post, review, or content that is false, misleading, or damaging to Listi's business reputation, published without Listi's prior written permission, will be treated as a serious breach of these Terms. Listi reserves the right to take legal action under applicable UAE law, including Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes.

10B. Professional Conduct and Zero Tolerance for Abusive Communication

10B.1 All communication on the Platform must be conducted with professionalism, respect, and courtesy at all times.

10B.2 The following are expressly prohibited in all Platform communications: (a) abusive, insulting, or degrading language; (b) threatening or intimidating language; (c) discriminatory language on any basis; (d) language designed to cause emotional distress or psychological harm; or (e) any inhumane, vulgar, or offensive language of any kind.

10B.3 If a matter cannot be resolved through professional communication, contact Listi at hi@listi.ae.

10B.4 Consequences of violation. Listi reserves the right to issue a formal warning, temporarily suspend, permanently block, or permanently remove the Listing from the Platform without prior notice.

10B.5 No refund will be issued where an account is suspended, blocked, or a Listing removed as a result of a breach of this clause.

10B.6 Where a serious complaint is raised, Listi reserves the right to conduct a full review of the account, Listing content, InternChat history, and Blog Posts. The account holder consents to this review by accepting these Terms.

10C. Prohibition on Negative Portrayal of Listi

10C.1 Writing, posting, sharing, or broadcasting negative or damaging content about Listi is considered an act that affects Listi's business. Listi will take legal action against any person who does so in breach of these Terms.

10C.2 Listi reserves the right to take legal action against any Business, Freelancer, User, or Referrer who negatively portrays Listi in breach of this clause, including claims for damages and injunctive relief.

10C.3 If you have a genuine complaint, contact Listi directly at hi@listi.ae before taking any complaint to a public platform.

11. Indemnity (Your Responsibility to Protect Listi)

11.1 You agree to indemnify, defend, and hold harmless Listi Partners Portal, its owner, employees, agents, and affiliates from and against any and all claims, complaints, lawsuits, losses, damages, liabilities, costs, legal fees, court expenses, and settlements arising out of or in connection with:

• your Listing or any content you submit to the Platform;
• any services, products, or Reward Offers you offer or provide to a Referrer or referred customer;
• any harm, loss, or damage suffered by a Referrer, referred customer, User, or any third party arising as a result of your actions or omissions;
• any breach of these Terms including providing false, misleading, or unlicensed content, or violating any applicable UAE law; or
• any infringement by you of any third-party rights, including intellectual property rights, media rights, and privacy rights.

11.2 Where a claim or legal proceeding is brought against Listi arising from your actions or omissions, you shall be responsible for covering Listi's costs and shall cooperate fully in the defence of such proceedings.

11.3 You must pay for all related losses, damages, legal fees, court costs, settlements, and expenses that Listi suffers as a result of your actions.

11.4 You agree to fully cooperate with Listi in defending any such claim.

11.5 Listi reserves the right, at its own expense, to assume exclusive control of the defence of any matter subject to indemnification by you.

11.6 This indemnity obligation survives the termination, expiry, or closure of your account and these Terms.

12. Dashboard and Analytics

12.1 Your Dashboard is your account area displaying your Listing content, InternChat, accessible User network, plan status, and account settings.

12.2 T&C-Accepted User Network. Your Dashboard shows all Users and Referrers who have accepted the Listi User and Referrer Terms and Conditions. These are the Users you may contact via InternChat.

12.3 Free Plan accounts do not have access to analytics.

12.4 Standard and Pro Plan Analytics. Paid plan accounts have access to full analytics including total Listing views and impressions, clicks on LinkedIn, WhatsApp, and website links, clicks on Terms and Conditions or Reward Offer section, clicks on Blog Posts, and InternChat message volume and activity history.

12.5 All analytics and activity data is indicative only. Listi does not guarantee its accuracy or completeness.

12A. Dashboard — Account and Subscription Management

12A.1 Your Dashboard provides the following account and subscription management options:

• Invoices — downloadable invoices for all subscription payments made through your account.
• Subscription status — your current plan, billing cycle, next renewal date, and payment status.
• Edit your Listing — update Listing content, contact details, Reward Offer, images, video URL, tags, and other elements. Certain material changes may be subject to re-review before the updated content is published.
• Pause your Listing — temporarily pause your Listing so it is not visible to Users and Referrers during the pause period.
• Hide your Listing — hide your Listing from Users and Referrers at any time.
• Cancel your subscription — cancel your paid subscription at any time. Cancellation takes effect at the end of the current billing period.

12A.2 Hiding or pausing your Listing does not affect your subscription. Your billing cycle continues and subscription fees will be charged as normal. No refund, credit, or fee reduction will be applied for any period during which your Listing is hidden or paused.

12A.3 Your Dashboard remains accessible at all times regardless of whether your Listing is live, hidden, or paused.

13. Acceptable Use

13.1 You must use the Platform only for lawful purposes and in a manner consistent with these Terms.

13.2 You must not:

• submit any Listing content that is false, misleading, defamatory, discriminatory, offensive, or unlawful;
• impersonate any person or entity or misrepresent your business identity, licence status, or regulatory standing;
• use the Platform to collect, harvest, or compile personal data about Users or Referrers without their explicit consent;
• use automated tools, bots, scrapers, or scripts to access, extract, or copy data from the Platform;
• attempt to gain unauthorised access to any part of the Platform, its servers, or any connected systems;
• upload or transmit any malicious code, virus, or harmful software;
• use the Platform in any way that violates Federal Decree-Law No. 34 of 2021 on Combatting Rumours and Cybercrimes or any other applicable UAE law;
• use the Platform to harass, threaten, or harm any User, Referrer, or other person;
• list services or products for which you do not hold the required UAE licence or regulatory authorisation;
• publish a Reward Offer for which you do not hold any required UAE permit;
• upload copyrighted images, logos, or media without the rights holder's permission; or
• share, sell, or distribute any User or Referrer data obtained through the Platform to any third party without Listi's prior written authorisation.

13.3 Listi reserves the right to remove any Listing content that violates this clause without notice. Violations may result in immediate suspension or permanent ban without refund.

14. Intellectual Property

14.1 All intellectual property rights in the Platform, including its design, software, text, graphics, logos, and features, are owned by or licensed to Listi Partners Portal.

14.2 Nothing in these Terms grants you any right, title, or interest in the Platform's intellectual property.

14.3 You may not copy, reproduce, modify, distribute, or create derivative works from any part of the Platform without prior written consent from Listi.

14.4 The content licence you grant to Listi is set out in Section 5.7 above.

14.5 You confirm that you own or have all necessary rights to any content, images, or materials submitted to the Platform.

14.6 Listi retains all rights in its own intellectual property. No rights are transferred to you by implication, estoppel, or otherwise.

15. Suspension and Termination

15.1 Listi may suspend or terminate your account and Listing at any time, with or without notice, if:

• you breach any provision of these Terms;
• we reasonably suspect fraudulent, misleading, or unlawful activity associated with your account or Listing;
• a complaint is made against your Business that we consider credible and serious;
• your Business licence or regulatory authorisation lapses, is suspended, or is revoked;
• we are required to do so by law or by order of a competent authority; or
• we decide to discontinue the Platform or a part of it.

15.2 You may close your account at any time by contacting hi@listi.ae.

15.3 On termination, your Listing will be removed from the Platform and all associated features will cease. Clauses that by their nature survive termination including clauses 11, 16, and 20 will continue to apply.

15.4 Dormant and Inactive Accounts. Listi may suspend or permanently close any account that remains inactive for a continuous period of 12 months or more. Where practicable, Listi will attempt to provide reasonable advance notice by email.

16. Limitation of Liability

16.1 To the maximum extent permitted by applicable UAE law, Listi is not liable for:

• any indirect, special, incidental, or consequential loss or damage arising from your use of the Platform;
• any loss of profit, revenue, business opportunity, or goodwill;
• any loss arising from your reliance on Platform analytics, activity data, or Listing performance information;
• any failure, delay, or interruption in Platform availability;
• any loss arising from a Referrer failing to make an introduction or from an introduction failing to result in a transaction;
• any loss arising from your failure to obtain a required permit for your Reward Offer;
• any unauthorised access to your account arising from your failure to maintain account security;
• any dispute between you and a Referrer or referred customer; or
• any regulatory action taken against your Business arising from your Listing content or business operations.

16.2 Listi's total aggregate liability to you shall not exceed the total amount paid by you to Listi in the 12 months preceding the event giving rise to the claim, or AED 500, whichever is greater.

16.3 Nothing in these Terms limits or excludes liability that cannot be excluded under mandatory applicable UAE law.

17. Consumer Protection

17.1 These Terms are governed in part by Federal Law No. 15 of 2020 on Consumer Protection.

17.2 As a Business or Freelancer, you are independently responsible for ensuring that your services, marketing, Reward Offers, and interactions with customers comply with UAE consumer protection law. Listi accepts no liability for any consumer protection complaint arising from your conduct.

18. Electronic Transactions

18.1 These Terms constitute a valid and binding electronic agreement under Federal Decree-Law No. 46 of 2021 on Electronic Transactions and Trust Services.

18.2 By ticking the acceptance box or completing registration, you confirm that you have read, understood, and agree to be bound by these Terms. Electronic acceptance has the same legal effect as a signed written agreement.

18.3 Listi may send notices and communications to you by email at your registered address. Such communications are deemed received on the day they are sent, provided no delivery failure notification is received.

19. Changes to These Terms

19.1 Listi reserves the right to update or amend these Terms at any time.

19.2 Where a change is material, Listi will notify you by email at least 14 days before the change takes effect.

19.3 Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Terms.

19.4 If you do not accept the revised Terms, you must stop using the Platform and may close your account by contacting hi@listi.ae.

19A. Technology Infrastructure, Data Storage, and Security

19A.1 The Platform is built and operated using the following third-party technology providers:

• Database and backend — Supabase. Listi uses Supabase (Supabase Pte. Ltd., Singapore) as its cloud database and backend infrastructure provider. Supabase servers are located in Mumbai, India. A Data Processing Agreement (DPA) is in place between Listi and Supabase. As part of its own service delivery, Supabase uses authorised sub-processors including Amazon Web Services, Cloudflare, and OpenAI LLC. A full sub-processor list is available at supabase.com. Note on OpenAI: Listi does not independently share your data with OpenAI. OpenAI is an upstream sub-processor of Supabase only.
• Payment processing — Stripe. All subscription payments are processed by Stripe, Inc. (United States) in AED. Listi does not store your full card details. Stripe is PCI-DSS compliant.
• Platform deployment — Vercel. The Platform is deployed and hosted via Vercel, Inc. (United States).

19A.2 Listi takes reasonable technical and organisational measures to protect your account data and Listing content from unauthorised access, loss, or misuse.

19A.3 In the event of a security incident, Listi will take immediate steps to contain and investigate the incident, make every reasonable effort to recover and restore affected data, and notify affected account holders in accordance with the UAE PDPL (Federal Decree-Law No. 45 of 2021).

19A.4 No internet-based platform can guarantee absolute protection against all forms of cyberattack or technical failure. Listi's liability in the event of a security incident is limited as set out in Section 16.

19A.5 Listi may change its technology infrastructure providers from time to time. Where such a change affects the location of data storage or the handling of personal data in a material way, Listi will notify affected users in advance.

19B. Platform Downtime, Technical Issues, and Service Interruptions

19B.1 The Platform may at times be unavailable or experience reduced functionality due to software errors, server crashes, network outages, cyberattacks, infrastructure failures affecting Listi's third-party providers, or any other technical issue beyond Listi's immediate control.

19B.2 Listi will make every reasonable effort to identify the cause and restore normal Platform functionality as quickly as possible.

19B.3 Where a technical issue materially affects Platform availability, Listi will make reasonable efforts to inform registered Businesses by email and, where possible, by a notice posted on the Platform.

19B.4 No refunds for downtime. Subscription fees and Blog Post fees are non-refundable in the event of any Platform downtime, technical issue, service interruption, or reduced functionality, regardless of cause or duration.

20. Governing Law and Disputes

20.1 These Terms are governed by and construed in accordance with the laws of the United Arab Emirates, including the laws of the Emirate of Dubai.

20.2 Any dispute shall first be referred to good faith negotiation. If not resolved within 30 days of written notice, either party may refer the matter to the competent courts of Dubai.

20.3 Nothing in this clause prevents Listi from seeking urgent injunctive or other equitable relief from a court of competent jurisdiction.

20.4 Individual Disputes Only — No Class Actions. To the fullest extent permitted by applicable law, you waive any right to bring or participate in a class action, collective action, or group litigation against Listi. All disputes shall be resolved on an individual basis only.

21. General

21.1 Entire Agreement. These Terms, together with our Privacy Policy and Data Statement, constitute the entire agreement between you and Listi in relation to your use of the Platform as a Business or Freelancer.

21.2 Severability. If any provision is found invalid or unenforceable, it will be modified to the minimum extent necessary and remaining provisions continue in full force.

21.3 Waiver. A failure or delay by Listi to exercise any right does not constitute a waiver of that right.

21.4 No Assignment. You may not assign your rights or obligations under these Terms to any other person or entity without Listi's prior written consent.

21.5 Language. These Terms are currently available in English only. An official Arabic version will be made available in due course. Once published, the Arabic version will prevail for all matters governed by UAE consumer protection law, UAE data protection law, or any other mandatory applicable UAE law. For all other purposes, the English version shall govern.

21.6 Contact. For general enquiries: hi@listi.ae. For data protection enquiries: privacy@listi.ae.

21.7 Force Majeure. Listi shall not be liable for any delay or failure caused by a Force Majeure Event, meaning any event beyond Listi's reasonable control including internet outages, cyberattacks, government orders, natural disasters, pandemics, war, civil unrest, terrorism, or strikes. Listi will make reasonable efforts to restore normal service and notify users where practicable.

Acceptance of Terms

By registering and/or continuing to use the Listi Platform and its services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions, our Privacy Policy, and any other policies referenced herein.